Frequently Asked Questions
All of our Servers are dedicated Servers hosted and in the UK by our hosting partners, Bytemark
Bytemark hosting is UK owned and located company that have been providing hosting since 2002. Their national network is built with resilience in mind. The core and data centre networks benefit from 10Gbps of connectivity and are designed to transparently tolerate the failure of any link or piece of equipment. They are ISO 27001 certified and GDPR compliant. The have points of presence in Manchester, Leeds, York and London. Transit supplied by multiple Tier 1 providers with routes avoiding London and they peer widely in the UK, including with the country’s top 6 ISPs.
Power: 1MVA primary power supply from a dedicated substation on the 11kV distribution ring. Backup generator with 24 hour runtime and a six hour priority fuel supply contract. Uninterruptible Power Supply system delivering power with N+1 resiliency and option of N+N.
Cooling: Airedale SmartCool units providing cooling with N+1 resiliency. Fresh air cooling when exterior ambient temperature is below 21.5C or below to minimise electricity usage. Racks arranged in contained cold aisle with ceiling tiles, doors and blanked racks to minimise air leakage.
Network: Diverse fibre entry points into the building to separate core network racks. Fibre routed diversely within the building from network to server racks. Dedicated connections from our building to the rest of our national network.
Safety and security: Staff on call 24/7. Very Early Smoke Detection and Alarm system (VESDA). Double knock fire alarm system connected to a non-destructive fire suppression using FM200 gas. 24/7 security with remotely monitored CCTV connected to security and police response. - Access control system for entry to and control within the building.
Yes we can provide links to your data with SELECT permissions so you can run SELECT queries and perform local backups of your own. Please contact us for further information about this service.
Yes we have over 15 years experience with on-site installations and consultancy. This suites customers that require data conversions, bespoke reports, staff training and go-live hand holding to ensure you transition to the software is a smooth process.
Yes we specialise in bespoke work and believe in stretching the system around your business not stretching your business around the system. Call us today with your business requirements and we can usually write the solution you need using the foundations of Pyramid.
All of your data is backed up daily and weekly.
Pyramid operates a primary and secondary real-time data replication failover strategy that in the event the primary server develops a problem the secondary server is available to take over to reduce system downtime.
In the event the York Data Centre develops a problem your data is also backed up to set of servers in Manchester that reduces the risk of downtime.
* Please Note: As the data controller you are responsible for maintaining the data entered into our servers into records on your network. We can provide access to your data and can help consult on how to back up the data to your network. Please contact our support team for further help in this area.